Contact Center
Solutions
In the dynamic landscape of customer service, meaningful engagement during calls is primary. Unfortunately, many contact centers fall short, resulting in one-sided conversations and dissatisfied customers. Celebal Technologies revolutionizes customer service with its groundbreaking Contact Center Solution, a comprehensive Open AI solution that empowers agents with real-time assistance and provides intuitive dashboards for seamless contact center operations.
Transform Your Contact Center into a Customer
Engagement Center
Real-Time Agent Assist
The Speech Analytics solution offers call center agents real-time insights and recommendations to enhance their performance and deliver superior customer service.
Post-Call Analytics
The solution additionally provides post-call summarization and auditing capabilities, enabling call center managers to conduct thorough reviews and analysis of calls for the purpose of quality assurance.
Voice Bot
The system employs advanced natural language processing algorithms to transcribe and analyze calls, delivering insights into customer sentiment, call duration, and key metrics.
Key KPIs Covered with Our Solution
Agent & Manager Dashboard
Speaker Detection
Speaker Diarization
Context Analysis
Pre-built PBX System Integration
Profanity
Sentiment Journey
SLA Breach
Call Tagging
Recommendations
Knowledge Base
Embrace Your Business Insights with a 360-Degree View
Manager
Dashboard
Agent
Dashboard
Discover the Future of Customer Engagement.
Book a 30-Minute Strategy Session with our Experts Today.