Transforming the Future of Banking
at Scale with Celebal Technologies
Client Overview
One of India’s largest private sector banks with a 21% retail market share. In FY25, it achieved 13.7% net income growth despite a dip in revenue, reflecting strong operational discipline. With 65% of transactions now digital and over 100 fintech APIs integrated, the bank is advancing a “phygital” strategy through its Neo platform and AI-led personalization to enhance customer engagement and accelerate rural expansion.
Bank’s rapid growth and digital-first approach faced key obstacles:
·Legacy infrastructure slowed development cycles
·Compliance, scalability, and cost requirements added complexity
·Lack of a unified low-code framework limited cross-functional collaboration
·Rising operational costs and growing technical debt
The bank needed a secure, scalable platform to deliver solutions faster, improve efficiency, and support innovation without overloading core systems.
Our Solution
Celebal Technologies deployed InstaServices on the Microsoft Power Platform within the bank’s secure Azure environment.
Key components included:
Power Apps, Power Pages & Dataverse
to build low-code, scalable workflows
Power Automate
to streamline high-volume service requests
Power BI
for real-time analytics and decision-making
Azure API Management
to enable secure, seamless integrations
This implementation accelerated solution delivery, empowered business teams, reduced IT dependency, and maintained strong governance and security standards.
Benefits
45%
reduction in operational costs with improved staff productivity
70%
shorter customer wait times, driving higher satisfaction
24/7
access to services, attracting digital-first customers
48%
reduction in process errors with fully digitized workflows
