Privacy Policy

Celebal Technologies Private Limited (“Celebal Technologies”, “Celebal”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain and otherwise process personal information when you visit or use www.celebaltech.com (the “Website”), submit information through the Website, or otherwise interact with us through the Website.

Please read this Privacy Policy carefully. It explains what personal information we may collect, how we may use and share it, how we protect and retain it, and the rights and choices that may be available to you under applicable law.

1. Information We Collect

The information we collect depends on how you interact with our Website.

1.1 Information You Provide to Us

When you contact us, submit an enquiry, request information, or otherwise provide information through the Website, we may collect information such as:

• First name and last name
• Work email address
• Work Phone number (if any)
• Company name
• The contents of your message, enquiry or request
• Any other information you voluntarily provide to us

Our Contact Us form currently requests your first name, last name, work email, phone number, company and message.

Please do not provide sensitive, confidential, or proprietary information through the Website unless it is specifically requested or necessary for the relevant interaction.

1.2 Information Collected Automatically

When you visit or use the Website, certain technical and usage information may be collected automatically through server logs, cookies and similar technologies.

Depending on how you access and use the Website, this information may include:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Referring website or URL
• Pages visited and navigation activity
• Date and time of access
• Duration of a visit or session
• Information about interactions with the Website
• Other technical information generated through your use of the Website

We may use this information to operate, maintain, secure and improve the Website, understand how the Website is used, and support our business and security operations.

2. How We Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries, requests and communications
• Communicating with you about an enquiry, request, service or information you have requested
• Understanding and addressing your business, technical or use-case requirements
• Providing information about our services, offerings, events or other information where you have requested or consented to receive such communications, where required by applicable law
• Operating, maintaining, administering and improving the Website
• Understanding Website usage and improving its content, functionality and user experience
• Maintaining the accuracy and integrity of information we hold
• Detecting, preventing and addressing security incidents, fraud, misuse or other unlawful activity
• Complying with applicable laws, regulations, legal processes and lawful requests
• Establishing, exercising or defending legal rights and claims
• Managing and protecting our business operations, systems and assets
• Carrying out other purposes disclosed to you when information is collected or otherwise permitted by applicable law

We will not use personal information for purposes that are incompatible with the purpose for which it was collected, except where such use is permitted or required by applicable law.

3. Consent and Other Permitted Grounds for Processing

Depending on the circumstances and the law applicable to the processing, we may process personal information based on your consent or another legally permitted ground.

Where consent is required, we will seek consent through an appropriate affirmative action and provide information about the purpose for which the consent is being requested.

Where processing is based on consent, you may withdraw your consent in accordance with applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Withdrawal of consent may affect our ability to provide certain services, respond to certain requests or continue particular interactions where the relevant processing depends on that consent.

We may also process personal information where such processing is necessary or permitted under applicable law, including where required to comply with legal obligations, respond to lawful requests, protect our rights or interests, prevent fraud or misuse, maintain security, or perform other activities permitted by law.

4. Communications and Marketing

If you provide your contact information and consent to be contacted by Celebal Technologies, we may use your information to respond to your enquiry and, where applicable, communicate with you regarding our services, offerings, events or other information relevant to your request.

Our current Contact Us form asks users to confirm that they have read and agree to this Privacy Policy and consent to being contacted by Celebal Technologies.

Where applicable law requires consent for marketing communications, we will obtain such consent as required.

Where applicable law gives you the right to withdraw consent or opt out of marketing communications, you may exercise that right through the mechanism provided in the relevant communication or by contacting us using the details provided in this Privacy Policy.

5. How We Share Personal Information

At Celebal Technologies, protecting personal information is a fundamental commitment woven into how we operate, not a policy written to satisfy a checklist. We hold ourselves to a simple, uncompromising standard: personal information belongs to the individual it describes, and it is treated that way at every stage.

• Celebal Technologies is fully committed to safeguarding personal information and, as a matter of policy, does not make it available to any third party in any form, whether through sale, transfer, or disclosure.
• Any personal information collected through this website, our services, or our interactions with individuals is collected, stored, and used solely and exclusively by Celebal Technologies, strictly for the purposes described in this Privacy Policy, and for no purpose beyond what has been clearly communicated.
• Celebal Technologies does not monetize personal information in any form, and does not share it with marketing partners, advertisers, data brokers, affiliates, or any other external organization, regardless of commercial benefit.
• All information remains within Celebal Technologies and is accessed only by authorized personnel who genuinely need it to deliver our services, governed by the principle of least privilege.
• Personal information is retained only for as long as necessary to fulfill the purpose for which it was collected, and is securely disposed of thereafter.
• Celebal Technologies applies the same standard of protection to personal information regardless of where in the world it is collected or where the individual resides.

The Only Exception

The sole circumstance under which Celebal Technologies may disclose personal information is when legally required to do so, specifically to comply with applicable law, regulation, legal process, or a valid governmental or judicial request.

Even in this narrow circumstance, Celebal Technologies takes the following approach:

• Only the minimum information necessary is disclosed to satisfy the specific legal requirement, and nothing beyond it.
• The legitimacy, scope, and validity of any such request is carefully verified before any response is made.
• Where legally permitted, reasonable efforts are made to notify the affected individual that such a request has been received.
• Every such disclosure is documented and subject to internal review, ensuring accountability at every step.

Our Commitment

Outside of this single, legally mandated exception, no personal information collected by Celebal Technologies is ever shared with any third party, for any purpose. This is not a limitation we accept reluctantly. It is a standard we choose to hold ourselves to, because trust, once given, deserves to be protected.

6. International Processing and Transfers

Celebal Technologies operates across multiple countries and regions. Depending on the nature of your interaction with us, the services involved and the service providers supporting the relevant activity, personal information may be processed in a jurisdiction other than the jurisdiction in which it was collected.

Where personal information is transferred or processed across borders, we will take the measures required by applicable law, including applicable requirements relating to international transfers, cross-border processing, safeguards or authorisations.

The locations in which personal information may be processed may vary depending on the relevant business activity, Website functionality and service providers involved.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for business, legal, regulatory, security, dispute-resolution and record-keeping purposes.

The appropriate retention period may vary depending on:

• The type and nature of the personal information
• The purpose for which the information is processed
• The nature and duration of our relationship with you
• Whether the information is required for ongoing business or legal purposes
• Applicable legal, regulatory or contractual requirements

When personal information is no longer required for the applicable purpose, we will delete it, anonymise it or otherwise dispose of it in accordance with applicable law and our applicable retention practices.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, use, alteration, disclosure or destruction.

Depending on the nature of the information and the risks associated with its processing, these measures may include administrative, technical, organisational and physical safeguards.

Access to personal information is limited to individuals who require access for legitimate business or operational purposes, subject to applicable controls.

No method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures designed to protect personal information, we cannot guarantee absolute security.

9. Your Privacy Rights and Choices

Depending on your location and the law applicable to the processing of your personal information, you may have certain rights in relation to your personal information.

These rights may include, where applicable:

• The right to know whether your personal information is being processed
• The right to access personal information held about you
• The right to request correction of inaccurate or incomplete personal information
• The right to request erasure or deletion of personal information, where applicable
• The right to withdraw consent where processing is based on consent
• The right to object to or restrict certain processing, where applicable
• The right to exercise applicable rights in relation to marketing communications
• The right to raise a grievance or complaint regarding the processing of your personal information
• Other rights available under the law applicable to you

These rights may be subject to applicable legal conditions, limitations, exceptions and verification requirements.

To exercise an applicable privacy right or raise a privacy-related concern, you may contact our Grievance Officer using the contact details provided in div 14.

We may need to verify your identity or request additional information before responding to certain requests in order to protect your personal information and prevent unauthorised access.

10. Accuracy of Personal Information

We seek to maintain personal information that is accurate and appropriate for the purposes for which it is processed.

If you believe that personal information we hold about you is inaccurate or incomplete, you may contact us using the details provided in this Privacy Policy and request that the information be corrected or updated, subject to applicable law.

11. Third-Party Websites and Services

The Website may contain links to websites, applications, platforms or services operated by third parties.

This Privacy Policy does not apply to the privacy practices of those third parties. Their collection, use and processing of personal information will be governed by their own privacy policies, notices and terms.

We encourage you to review the applicable privacy notices before providing personal information to third-party websites, applications or services.

12. Legal and Regulatory Disclosures

We may disclose personal information where we reasonably believe that disclosure is necessary or appropriate to:

• Comply with applicable law, regulation, legal process or a valid governmental request
• Respond to lawful requests from public authorities
• Protect and enforce our legal rights
• Protect the security and integrity of the Website, our systems and business operations
• Investigate or prevent fraud, security incidents, unlawful activity or misuse
• Protect the safety, rights or property of Celebal Technologies, our users or others

Where legally permitted, we will take reasonable steps to limit such disclosure to what is reasonably necessary for the relevant purpose.

13. Grievance Officer

For privacy-related questions, requests or grievances, you may contact our Grievance Officer:

14. Registered Office

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, business practices, technology, applicable law or regulatory requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, subject to any mandatory rights or protections available to you under applicable law.

Any dispute arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the courts at Jaipur, Rajasthan, India, to the extent permitted by applicable law.

17. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or our handling of personal information, you may contact our Grievance Officer using the contact details provided in div 14.