Products / CoCIF
CoCIF
Transform Your Contact Centers into Smart Engagement Hubs With Our AI-Powered Contact Center Solution!
CoCIF
Transform Your Contact Centers into Smart Engagement Hubs With Our AI-Powered Contact Center Solution!
Products / CoCIF
Celebal Technologies’ Contact Center Intelligent Framework (CoCIF) is a transformative solution designed to modernize how enterprises engage with their customers. In an era of rapidly rising customer expectations, CoCIF leverages SAP AI Core, AI Launchpad, and SAP HANA Vector Engine on SAP BTP along with advanced analytics to empower enterprises. By optimizing contact center operations, enhancing agent performance, strengthening data-driven decision-making, and enabling highly contextual, personalized customer interactions, CoCIF drives long-term success, satisfaction, and loyalty.
Key Challenges
Excessive Call Handling Times
Slow Query Resolution
Difficulty Understanding Customer Sentiment
Manual and Time-Consuming Post-Call Analysis
Reimagine Your Contact Center: Explore Our Comprehensive Feature Set
The Contact Center Intelligent Framework is equipped with an extensive suite of modules designed to address every facet of contact center operations:
SAP BTP AI-Powered Chatbot/Voice Bot
SAP BTP AI-Powered Chatbot/Voice Bot
Develop intelligent conversational agents capable of autonomously handling customer inquiries across various channels, reducing call volumes and enhancing customer satisfaction.
Develop intelligent conversational agents capable of autonomously handling customer inquiries across various channels, reducing call volumes and enhancing customer satisfaction.
Real-Time Agent Assist
Real-Time Agent Assist
Equip agents with AI-driven suggestions and contextual insights derived from the knowledge base, enabling them to deliver personalized interactions that resonate with customers.
Equip agents with AI-driven suggestions and contextual insights derived from the knowledge base, enabling them to deliver personalized interactions that resonate with customers.
Post-Call Analysis
Post-Call Analysis
Conduct comprehensive evaluations of each interaction to identify trends, performance metrics, and areas for improvement through customizable KPIs such as summarization, topic modelling, and CSAT scores.
Conduct comprehensive evaluations of each interaction to identify trends, performance metrics, and areas for improvement through customizable KPIs such as summarization, topic modelling, and CSAT scores.
Seamless Integration with Leading PBX Systems
Seamlessly connect CoCIF with popular CRM platforms through robust API connectivity, facilitating a smooth flow of data and enhancing service delivery.
The Strategic Benefits of
Implementing CoCIF
Call Handling Time by
30%
Streamline processes leading to an average 25% increase in query resolution rates.
Customer Call Escalations by
40%
Empower agents with instant access to relevant data, ensuring consistent and accurate responses.
in Query Resolution Time
50%
Especially effective for complex issues, achieving up to 90% improvement in resolution rates.
Spent Searching for Information
90%
Empower agents with instant access to relevant data, ensuring consistent and accurate responses.
The Journey to Intelligent
Customer Interactions
Engagement Journey
Ready to Transform Your Contact Center Into an Intelligent Engagement Hub?
Connect with us to leverage GenAI & advanced analytics to optimize your enterprise operations.
