Services / AICXM
AICXM by Celebal Tech
Redefining Customer Experience with AI-Driven Precision and Human-Centric Care
AICXM by Celebal Tech
Redefining Customer Experience with AI-Driven Precision and Human-Centric Care
Services / AICXM
Transforming Customer Experience with AICXM
Celebal Technologies, a global leader in digital transformation and enterprise reinvention, introduces AICXM (Artificial Intelligence Customer Experience Management)—an innovative AI-powered solution designed to revolutionize customer interactions. With a proven track record of delivering end-to-end results across industries, Celebal Tech combines cutting-edge AI/ML capabilities with deep domain expertise to empower enterprises worldwide.
Global Reach
Operations in the USA, UK, UAE, India, Australia, and more.
Expertise
3,000+ employees, 500+ data scientists, 1,500+ Azure certifications.
Industry Leadership
Trusted by 100+ global clients across industries like retail, telecom, healthcare, and BFSI.
Current CX Landscape:
Bridging the Gap Between Expectations and Delivery
The modern customer demands personalized, seamless support across their preferred channels. However, enterprises often struggle to meet these expectations while reducing costs and maintaining operational efficiency.
What Customers Expect
What Enterprises Desire
Introducing AICXM:
Intelligent CXM Aligned to Enterprise Goals
AICXM is Celebal Tech's comprehensive AI-driven solution that transforms the customer journey across key stages—Consideration, Purchase/Onboarding, Use & Support, Growth, and Retention. By integrating advanced analytics, automation, and multi-channel engagement tools, AICXM helps enterprises achieve:
10–15%
Reduction in cost-to-serve.
6–8%
Boost in conversion rates.
4–8%
Reduction in customer churn.
15–20%
Enhanced employee experience.
🔵Key Features of AICXM: Revolutionizing CX Management
Multi-modal Digital Self-Service
Enable AI-powered self-service bots across platforms, integrating backend systems for real-time support and information.
Real-Time Sentiment Analysis
Analyze customer emotions during interactions to deliver personalized responses and improve satisfaction.
Live Agent Assistance
Provide agents with real-time decision-making prompts using integrated sentiment analysis and compliance checkers for enhanced productivity.
Intelligent Knowledge Management
Enable contextual knowledge delivery through an intelligent system that ingests multi-format documents for accurate responses.
Post-Call Analytics Dashboards
Conduct 100% quality monitoring with drill-down views for executives and team leaders to improve compliance and reduce QA efforts.
Business Benefits of AICXM
By leveraging AICXM’s advanced capabilities, enterprises can achieve measurable outcomes:
Cost Efficiency
Reduce operational costs by
10–15%
Customer Retention
Lower churn rates by
4–8%
Revenue Growth
Increase conversion rates by up to
8%
Enhanced Employee Productivity
Improve agent efficiency by
15–20%
The AICXM Approach:
AI-XELLERATE Framework
Celebal Tech’s proprietary AI-XELLERATE framework ensures a seamless implementation of AICXM
Plan
Define the vision with key stakeholders to address specific enterprise challenges.
Design
Develop a solution blueprint based on detailed business requirements.
Develop
Build the solution using advanced integrations and UI/UX elements.
Deploy
Launch the solution after rigorous testing (A/B testing and user acceptance).
Enhance
Continuously optimize based on performance metrics.
Use Cases Across Industries
AICXM is tailored to meet the unique needs of various industries
Retail & CPG
Enhance self-service capabilities for faster resolutions.
Telecom
Reduce churn through predictive analytics and proactive support.
Healthcare
Improve patient engagement with personalized communication tools.
Banking & Financial Services
Enable seamless omnichannel interactions for better CX.
Why Choose Celebal Technologies?
Proven expertise in AI/ML innovation with 1,000+ Databricks certifications.
Global presence across key markets like the USA, UK, UAE, India, and more.
Industry-specific solutions backed by measurable results for over 100 global clients.
Ready to Redefine Your Customer Experience
Discover how AICXM can transform your enterprise outcomes with intelligent customer experience management tailored to your needs.
