Contact Center Intelligence
Framework (CoCIF)
Transform Your Contact Center into a Customer Engagement Center
Real-Time Call Analysis
Our system analyzes calls as they happen, providing immediate insights like sentiment analysis and suggestions into customer issues and agent performance. Next Best Action
Recommendations
Agents receive real-time suggestions on the most effective actions to address customer queries, enhancing efficiency and resolution rates.
RAG Analysis on Repository Data
Utilizing RAG, our solution helps agents prioritize and focus on critical data points for quicker issue resolution. We support text as well as images.
Post-Call Analysis
After each call, our system conducts a thorough analysis to identify areas for improvement, ensuring continuous optimization of service quality. The analysis includes summarization, topic modelling, word cloud, CSAT score, time-utilization, and hybrid search, etc.
Unlock Business Success with Our Engagement
Center Solutions
Reduced call handling time by 30%, resulting in an average 25% increase in query resolution rate.
Fewer customer call escalations by 40%, indicating better agent-customer interactions.
Reduced query resolution time by 50%, particularly for complex issues, with a 90% improvement.
Agents now spend 90% less time searching for information, resulting in more consistent responses.
Value Added Services
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Multi-lingual support
Health and performance monitoring report
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3 month free service support
Embrace Your Business Insights with a 360-Degree View
Discover the Future of Customer Engagement
Book a 30-minute Strategy Session with our Experts Today.