Transform Your Contact Center into a Customer
Real-Time Agent Assist
The Speech Analytics solution offers call center agents real-time insights and recommendations to enhance their performance and deliver superior customer service.
The solution additionally provides post-call summarization and auditing capabilities, enabling call center managers to conduct thorough reviews and analysis of calls for the purpose of quality assurance.
The system employs advanced natural language processing algorithms to transcribe and analyze calls, delivering insights into customer sentiment, call duration, and key metrics.
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20-30% reduction in customer resolution time.
30-35% reduction in agent training time.
50-60% enhanced first-time resolution and accuracy.
15-20% reduction in labor and operation costs.
Key KPIs Covered with Our Solution
Agent & Manager Dashboard
Empower your team with real-time insights, analytics, and AI-driven tools for optimized customer interactions and operational excellence.
Enable precise identification of speakers during customer interactions, facilitating personalized responses and better service quality.
Pre-built PBX System Integration
Ensure efficient call routing, streamlined communications, and AI-enhanced services for a superior customer engagement experience.
Track and analyze customer sentiment throughout their interactions, resulting in personalized responses and proactive service improvements.
Categorize and label customer interactions to leverage data-driven insights, efficient monitoring, analysis, and informed decision-making.
Empowers agents with quick access to up-to-date information, enabling them to provide customers with accurate answers and personalized solutions.
Foster personalized interactions by recognizing individual voices and directing queries to the appropriate agent or AI assistant, resulting in optimizing resource allocation.
Enable a deeper understanding of customer interactions, helping agents provide contextually relevant responses, anticipate needs, and deliver more personalized CX.
Maintain a respectful and professional customer interaction environment by automatically detecting and addressing profanity, ensuring a positive brand reputation.
Leverage AI-driven insights, predictive analytics, and real-time monitoring to proactively manage service level agreements, ensuring timely responses and exceptional customer service.
Embrace AI-driven recommendations and empower your agents with real-time insights, enhancing customer satisfaction and loyalty.
Embrace Your Business Insights with a 360-Degree View
Our Contact Center Solutions Success Stories
A top outsourcing consulting firm transformed its contact centers with our Azure Open AI solution, solving high call volumes and lengthy calls with AI-powered agent assistance integrated with Avaya. Results: 30% faster call handling, 25% better query resolution, 40% fewer call escalations, and 50% faster query resolutions.
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