Multilingual CX Strategy with GenAI-Powered Contact Center Solution

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Join Celebal Technologies, AWS, and NTT Data for an exclusive roundtable to learn how CT-CCI solution leveraging GenAI, NLP, and Sentiment Analysis can help you build a cost-effective and scalable contact center that delivers actionable insights, helps in workforce optimization and unlocks exceptional customer experience.

In today's hyper-connected world, siloed legacy contact centers are a significant liability. Traditional contact centers, plagued by inefficiency, high attrition rates, lack of personalization, complex IVR menus, incorrect call routing are failing to meet the evolving demands of modern customers. This exclusive roundtable discussion co-hosted by Celebal Technologies, AWS, and NTT Data is your opportunity to break free from these bottlenecks & envision the future of contact centers.

Imagine a Contact Center Intelligence (CCI) solution where Generative AI breaks language barriers, personalizes customer interactions, and equips agents with real-time coaching, and intelligent automation.

Join us as we unveil the transformative power of Generative AI, Natural Language Processing (NLP), Sentiment Analysis and AI Based Process Automation. Witness firsthand how these advancementscan revolutionize your contact centre, & enhance operational efficiency, improve first-call resolution rates & boost customer satisfaction.

This roundtable is ideal for enterprise leaders in various sectors, like Telecommunications, BFSI, Healthcare, and others, looking to innovate their customer experience strategies.

Roundtable Agenda

Time	Agenda
10:00 to 10:30 AM	Welcome & Introduction to CT
10:00 to 10:45 AM	Introduction to NTT Data
10:45 to 11:15 AM	CX Challenges & CT-CCI Solution
11:15 to 12:00 PM	Solution Demo
12:00 AM to 12:45 PM	Fireside Chat with Experts
12:45 PM Onwards	Networking & Lunch

During this interactive roundtable discussion, you'll have the opportunity to:

Network with Industry leaders to understand the best practices for driving contact center success.

Learn from industry experts about the latest trends in contact center transformation.

Discover how CCI solution can address your specific challenges with a demo.

Learn strategies to make your contact center digital transformation a strategic success.

Secure your seat at this exclusive roundtable discussion and discover how we can empower you to build the agile, data-driven contact center of tomorrow.

“At Celebal Technologies, we see a clear trend: By 2026, nearly 95% Organizations will leverage AI-powered solutions to personalize customer interactions and provide a seamless experience across all touchpoints. Our Contact Center Intelligence (CCI) solution suite empowers businesses to embrace this new paradigm, allowing them to deliver exceptional customer experiences that build trust and loyalty in an increasingly competitive landscape."