Any call by a client is data that the firm can use to gain further insights. Post-call analytics analyzes such data to understand customer service trends and create a dashboard of sentiments, summarization and topic modelling. Post-call analytics helps the senior management make relevant decisions using these insights. 

Businesses who have to answer regular mundane calls can directly automate it through a voice bot. It functions like a guide that diverts customers to the right agent and sometimes directly resolves their issues without human intervention. This communication provides real-time support to customers and gives them 24/7 access to get any answer and resolve any query. Voice bot also redirects a customer to a human if it cannot solve their query, thus saving time and increasing efficiency. 

The AI thoroughly examines customer audios and transcripts, discerning particular criteria and fields through in-depth analysis of word usage. By leveraging these insights, the system effectively automates the process of filling out forms, significantly reducing manual effort and ensuring greater accuracy and efficiency in data entry. It further aims to reduce call time by a significant amount.